In the increasingly demanding call center market, businesses are under considerable pressure to place and process more customer calls without increasing overhead. In an effort to meet these demands, call center desk design has come a long way in recent years and the days of cubicles are long gone.
Modern call center desks need careful design to allow for both privacy when placing a call and team interaction for effective communication and team morale. To achieve these goals, office furniture designers are moving away from the solo work style of cubicle desk benches and creating communal circular desks for up to eight workers. With a cleverly designed central hub to accommodate power and data cable supplies, they offer a neat and stylish office furniture solution for call centers. The partition walls, available in bright fabric colours, are curved or wavy, to allow both conversation with co-workers and a certain degree of soundproofing during calls.
Special attention should be paid to the desk space required for each workstation. In general, the more workstations a unit has, the less desk space is available. Desk units can often be linked together to create more stations if required. Pedestal chests have a narrow design to maximize legroom and fit snugly over desk leg frames. Semi-circular versions of the desks are also available to allow for the most efficient use of wall space.
When choosing displays for call center desks, there are several options. MFC (Melamine Faced Chipboard) screens are very inexpensive but offer poor sound absorption properties. Contract screens are available in a wide range of fabric colors and are sound dampening to reduce echo. High-end system screens are thicker, heavier screens with excellent sound dampening qualities and have surfaces that can accept pins.
An additional advantage is the cost. Often a multi-user desktop unit offers an excellent cost per workstation price compared to stand-alone desktop units. In an office with several hundred employees, office furniture is a significant investment. By choosing a compact call center desktop system, businesses can realize massive savings compared to conventional desktop systems. With many colors available for desks and hundreds of screen fabrics to choose from, they look fantastic too!
Lastly, don’t forget the meat. Call centers often operate 24 hours a day, 7 days a week. Investing in a good quality ergonomic office chair is beneficial for the employee and his company.